Privacy Policy

Last updated: April 29th, 2024

BALKAN BREEZE TOURS is committed to respecting your privacy.

This Privacy Policy applies to all BALKAN BREEZE TOURS official websites (which may be found on the Contact Us page at balkanbreezetours.com) and controls the privacy of those who choose to use them.

This online Privacy Policy explains how we will use your personal information when we acquire it from you via our website, brochures, or by chatting with our customer service representatives. This policy may be amended from time to time.

When ‘you’ is used in this policy, it refers to you and all members of your party. You should ensure that all of your party members have read our policy and agree to act on their behalf when engaging with us.

Data Controller

BALKAN BREEZE TOURS is an Eastern European trip company based in Sofia, Bulgaria.

The data controller for the data collected and processed through this website is BALKAN BREEZE TOURS.

Please contact us at info@balkanbreezetours.com  with any questions regarding our personal data protection policy.

Whose Personal data are we processing?

Our website is directed at possible business partners as legal persons; thus, we treat the data of their representatives as natural persons.

We do not handle personal data of natural people participating in our tours as data controllers, but rather as data processors on behalf of our partners.

How do we Collect your data?

When you visit and explore our website, certain data is gathered via cookies (read more about how we use cookies in our Cookies Policy) and saved on our web server’s log files.

When you place at our disposal your data by writing us a message through the contact form on our website or by sending a direct email to the contact address stated on the website, by subscribing to our newsletter, and by filling out an inquiry form on our website to get a commercial offer,

We may also gather such information if you enter competitions, register for promotions, participate in surveys, give us feedback, or utilize our ‘call you back’ feature.

Data Collected, Grounds and Purposes of data processing

We gather the following Personal Information:

Information from the web server logs

We host our website on a third-party server. Our web server automatically collects the IP address you use to access our website, as well as other information such as the pages you visit, the channel of access to our website (for example, the website or URL from which you arrived), and the browser you are using.

This server is in Bulgaria, and your data is not moved outside of the European Economic Area.

Our hosting provider captures and keeps server logs to ensure the security of the IT network. This refers to analyzing log files in order to detect and prevent illegal network access, as well as to stop malware, DDOS assaults, and other odd or questionable intrusions.

If we are not investigating a potentially questionable action, we and our hosting provider will not identify you based on information acquired from the server’s logs.

Thus, recording access to our website using the web server’s log files is a technological step for maintaining an acceptable degree of security to safeguard the information gathered through the website, as required by General Data Protection Regulation (GDPR) art. 32, paragraph (1).

We may also use this data for statistical reasons in a non-individualized manner, such as assessing how our visitors interact with the website and its features. For example, we examine the number of visits and individual visitors to our website, as well as the dates and times of those visits, the visitors’ locations, and the browser they used. We utilize this information as input to enhance our website’s structure and content, resulting in a better experience for future website visitors.

We process this information on the basis of legitimate interest.

Information gathered using cookies

We use cookies on our website to differentiate you from other users, offer some of the functionality of our services, evaluate user activity, and regulate advertising delivery.

Cookies are little software labels that are placed on your computer or other device when you use your browser to access the internet.

We employ cookies that do not store any personal information or information that might be used to identify you. These cookies enable us to provide you with better service. Some cookies are definitely required for the page to function properly, while others allow you to optimize performance and the user experience.

We process these data because we have a legitimate interest in ensuring that our website and online services perform properly.

Please see our Cookies Policy for additional information on the cookies we use and, if necessary, how to block them.

Data collected when you contact us

  • E-mail

When you submit an email to the contact address shown on our website, we process your email address as well as any other information in the email (such as your name, phone number, and the information in the block signature).

We save your e-mails with a secure third-party supplier.

We handle your information on the basis of legitimate interest in order to react to your queries and messages and maintain track of our email contacts.

  • Phone

When you call us, we will collect your phone number and any other information you provide during the call. We do not store any records of these phone calls.

Our phone service provider, who is based in Romania, processes the information from your phone call, such as the phone number, date, and time.

We process your information on the basis of legitimate interest in order to answer your requests and keep in contact with you.

  • Website contact form

You may reach us by completing the contact form on our website. When you fill out a contact form with us, we gather your name, email address, phone number, and any other information you give in the message.

If you do not include the required information on the contact form, you will be unable to submit it, and we will be unable to handle your request.

We utilize a secure third-party supplier to store the messages you provide us.

We process your information based on a genuine interest in responding to your inquiries and communications.

  • Using the Inquire facility in relation to our tour services

When you are interested in one of our excursions, our website allows you to send us an inquiry and get a quotation. When you submit an inquiry, you must provide some information about your company, your tour preferences, and the personal information of the corporate representative. This data includes your name, email address, and phone number.

If you do not fill out the required information on the inquiry form, you will be unable to submit it, and we will be unable to fulfill your request.

We utilize a secure third-party partner to store the inquiries you give us.

We process your information on the basis of legitimate interest in order to process your inquiry and provide you a price.

  • Newsletter

This website has an email newsletter program that informs subscribers about the items and services it offers. Users can subscribe via an online automated procedure if they desire, but only at their own discretion.

We process these data based on your freely provided consent when you subscribe to the newsletter on our website. You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any previous newsletter communication. When you unsubscribe from our newsletter, we will remove your email address from our database.

Email marketing campaigns published by this website or its owners may include tracking features inside the email itself. Subscriber behavior is monitored and recorded in a database for further analysis and review. Tracked behavior may include the opening, forwarding, and clicking on links within email content, as well as the hours, dates, and frequency of activity.

Data Transfer to Third Parties

We disclose your information to third parties, as described below.

Transfer to our vendors of services

We employ the services of third parties to conduct our business and provide high-quality services to our clients. They are data processors who handle data on our behalf. They are:

  • Telephone service providers.
  • Email and web hosting services.
  • Accounting and/or consulting services providers.

Your data is stored locally in Bulgaria and not transmitted outside the European Economic Area.

It may be possible to transfer your data for fiscal purposes in certain cases. The invoices we issue or receive are forwarded to our accountants for filing fiscal declarations. In addition, we may periodically employ external consultants who specialize in managerial, fiscal, legal, and public relations concerns to provide recommendations on how to enhance our business. We will only provide your data to these third parties if it is essential for this reason.

We do not disclose the identities of our service providers for security and competitive reasons. If you want to know more about these providers, please contact us directly via email, and if you have a valid interest in knowing this information, we will send it to you.

To secure your data, we ensure that our suppliers implement appropriate security and organizational measures and follow our data protection policy through the contracts we sign with them.

We share your data with these vendors for the legitimate purpose of running our business.

Transferring your data for legal reasons

If we detect suspicious conduct with regard to the data we handle, we will alert the appropriate authorities, such as the police, and, at their request, we will provide them with the information they need to begin an investigation.

If we are involved in a legal procedure with a third party, including you, in order to participate, we shall provide data to the administrative or judicial court that is mediating/judging the matter upon a particular request.

We send the data on the basis of our legitimate interest in safeguarding our firm from crime and defending ourselves in legal action.

In addition, we shall send your data to authorized public institutions if the law demands it or based on a court ruling in this regard.

Data Retention Periods

Wherever feasible, we define maximum data retention durations. If this is not practicable, we establish criteria to determine the retention time. Thus, we shall preserve your data, taking into account the following:

  • The goal of using your data now and in the future
  • If we have a legal responsibility to keep your data for a specific period of time;
  • If we have your consent to keep processing your data;
  • If there are any industry standards for data retention;
  • The level of hazards to your data, the expenses of retaining your data, and the amount of work invested into protecting your data;
  • How difficult is it to keep this data accurate?
  • Relevant external circumstances, such as the nature of our relationship with you.

Secure your data

We are committed to protecting your data at all times by using technical and organizational solutions such as storing it on secure servers, using SSL technology for data transfer, limiting access to your data to authorized persons, having signed confidentiality agreements with those who handle the data, and verifying any person who requests access to data.

External links

Although this website strives to contain only high-quality, safe, and useful external connections, readers should exercise caution before visiting any of the external web links referenced on this site.

Even with their best efforts, the proprietors of this website cannot confirm or verify the content of any externally linked website. Users should be aware that they click on these links at their own risk, and this website and its proprietors cannot be held accountable for any damages or consequences resulting from accessing any of the external links indicated.

Social Media Platforms

Communication, participation, and activities conducted on external social media platforms where this website and its owners participate are subject to the terms and conditions and privacy policies of each social media platform.

Users are recommended to utilize social media sites with caution and care, particularly in terms of their own privacy and personal information. This website and its operators will never ask for personal or sensitive information via social networking platforms, and users who want to discuss sensitive issues should contact them through primary communication methods such as phone or email.

This website may contain social sharing buttons, which allow users to share online content straight from web pages to the social networking platform in question. Users are warned to use such social sharing buttons at their own risk and that the social media platform may monitor and save your request to share a web page via your social media platform account.

Sensitive personal data

We do not collect or handle sensitive personal data (e.g., race, political and religious opinions, genetic information). Please do not transmit such information to us. If you submit us this sort of material by mistake or on purpose, we will delete it immediately.

Children’s Data

We are concerned about children’s privacy, which is at stake, particularly in the internet world. We do not intentionally or knowingly collect data from those under the age of 18. The data gathered through the website is intended to be collected from possible business partners. If we get such data, we will notify the parents, when feasible, and destroy the information.

Your Rights

You have the following rights regarding the processing of your personal data, subject to certain conditions. You may exercise these rights by writing to us at info@balkanbreezetours.com  

Therefore, your rights are as follows:

  • You have the right to access your data and to receive information on their processing;
  • You have the right to ask for data correction;
  • You have the right to be forgotten;
  • You have the right to restrict the use of data;
  • You have the right to receive your data in a portable fashion;
  • You have the right to object to the data processing;
  • You have the right to withdraw your consent in case it was given;
  • You have the right not to be subject to an automated decision -making process or profiling;

If you request access to your data, we will first authenticate the identity of the individual making the request. This is to protect your data and prevent fraud like identity theft or illegal access to it. In this regard, we may request that you provide copies of documentation proving your identification.

Contact

Address: Bulgaria, Sofia 1407, Blvd. Nikola Vaptsarov 25

Email: info@balkanbreezetours.com