Refund and Returns Policy
Last updated: April 29th, 2024
BALKAN BREEZE TOURS prioritizes client happiness and provides exceptional travel experiences. We know that plans change from time to time; therefore, we would want to give our valued clients an open and reasonable return process. This refund policy describes the requirements and circumstances for requesting a refund for reservations booked through our website.
Qualifications for Refunds and Cancellations
Flights:
Refunds for some flight reservations may be available, depending on the airline’s policy. Certain flights have no return policy, while others allow cancellations with a full or partial refund. Before booking a reservation, you should examine each airline’s cancellation and refund policies.
Hotels:
Cancellation and refund procedures vary by business. Refunds are typically issued if the hotel cancels by the deadline. Any penalties or fees levied by the hotel will be deducted from your refund.
Tours and Packages:
The cancellation and refund processes for tour and package reservations may vary based on the itinerary and vendors involved. Refund eligibility is determined by the details of the trip or package, as well as the cancellation timeframe.
Event of Force Majeure
If there are unanticipated occurrences beyond our control, such as airline strikes, political unrest, or natural disasters, refund eligibility will be established by the regulations of the individual service providers (hotels, airlines, etc.). We will make every attempt to help consumers who are requesting refunds in specific situations.
Refund Process
Customers must contact via email in order to receive a refund. The cancellation request must include the traveler’s name, booking reference, and a rationale for the cancellation.
Our customer care professionals will analyze the booking details and determine whether a refund is available, depending on the terms and circumstances. Clients will be advised of any fines or penalties that may apply in addition to their refund amount.
Refunds will be issued using the same payment method as the original reservation. Refund processing periods may differ depending on the payment method used and bank processing delays.
Non-Refundable Fees
Certain reservations, including discounted or special fares, may not be refundable. In some circumstances, cancellations are not eligible for refunds.
Except in exceptional situations, all relevant service costs, booking fees, and administrative fees are non-refundable.
Modifications and Changes
Customers can contact our customer care professionals to alter their bookings. The required additional fees or prices may differ based on the proposed adjustments. Any changes to the fare or pricing must be disclosed and dealt with appropriately.
Unused Service Refunds
Customers can contact our customer service professionals to change their reservations. Depending on the intended adjustments, various extra fees or charges may apply. Any changes in pricing or charges must be properly communicated and managed.
Contact Us
Address: Bulgaria, Sofia 1407, Blvd. Nikola Vaptsarov 25
Email: info@balkanbreezetours.com